FAQ

Still have questions?

Take your time to read through some commonly asked questions.
Need to ask questions or seek advice now? We are only a telephone call away!

Call: 1300 368 147

Frequently asked questions

HOW TO BOOK YOUR TOUR

 

STEP 1:

Spend some time browsing our inspiring selection of coach tours and river cruises. Once you have chosen the one that’s right for you, click on the link Book Now, fill it in and submit to us. It is very simple. Your enquiry will be reviewed by one of our travel consultants who will be assigned to look after you from there. You will receive the direct contact details of your personal consultant assigned to you when you get your first response back from us. This ensures you can get in touch if the need arises.

 

STEP 2:

You will receive a personalised invoice by email, usually within the same day. Should you have any questions, your personal travel consultant can answer them at this time. The quote will contain all the information you need about your chosen tour. If you decide to book, can pay your deposit securely online via credit card or directly into our bank account.

 

STEP 3:

Once your tour booking has been confirmed, your booking advice will be emailed to you. This will include the amount owing and any extra important tour details. Your balance will be payable between 45-60 days before the start date of your tour depending on the tour you have booked.

 

We will email your tour itinerary and arrival instructions directly to you once we have your flight details and personal details confirmed. Then depending on which tour you have booked, your tour documents, vouchers, travel bag and/or travel wallets will either be:

  • posted to you around three weeks before your departure date

  • handed to you at the airport by the representative who meets you

  • handed to you by your coach captain on arrival at your tour accommodation

  • delivered to the hotel or address you are staying at prior to your tour

Rest assured, we will look after you so you can get on with enjoying your adventure!

 



REASONS TO BOOK WITH US

 

If we were in your shoes, we would get straight into the fun stuff of browsing our range of sensational tours right now and skip this bit. However, if you feel you need convincing, then let us remind you of how other people book their tours. There are those who walk into their local travel agency office, wait their turn and sift through a pile of brochures only to be presented with premium prices they weren’t expecting. Others book online with a company that sells them a product and then leaves them in limbo or even worse, stranded. We save you the heartache of all of that. We encourage you take your time to browse our product range from the comfort of your home or office at a time that suits you and relax knowing that you are getting the best price available. With us you get the best of both worlds – you get to browse and book great value tours at your leisure with the support and advice from your own personal travel consultant.

 

And if that’s not enough of a reason, here are seven more -

Reason #1: Swift communication from real human beings

We appreciate that you have taken the time to fill in the necessary enquiry forms. We also know you have better things to do than wait around for a travel company to get back to you. We take pride in customer service the way it should be; prompt friendly communication and even phone conversations with an actual person – your very own personal travel consultant to be precise.

Reason #2: Your very own travel consultant at your service

We are based right here in Australia and all about customer service at its finest. Once you make initial contact with us you are assigned your own travel consultant to look after you. You don’t need to wait on hold at a call centre and you won’t be bounced from one consultant to another. You will have one consultant dedicated to you that you can email or phone directly if you need to.

Reason #3: Incredible value and exclusive online prices

We constantly have our fingers on the pulse so that the prices and special offers we offer you are the best value you will find anywhere in Australia. We also provide last minute operator specials, Earlybird savings and exclusive offers. We make sure you don’t miss out on the best.

Reason #4: You are safe in the hands of well travelled tour experts

Everyone is an expert at something. We can’t think of anything better than being a tour expert. We know you are clever enough to book your own flights and sort out your hotels, that’s why we specialise exclusively in coach touring and river cruising. Between us all we have visited all the destinations and experienced all the tour types we sell. We promise you, we know our tours back to front.

Reason #5: Complete peace of mind

Not only can you rest assured that we have dotted all the i’s and crossed all the t’s when it comes to your booking, but there is also peace of mind in knowing that we are also a member of the Traveller’s Compensation Fund (Australia). We satisfy the licensing requirements of all Australian state and territory governments. Discover Tour and Cruise Pty Ltd Travel Agents Licence number ####### (Australia). Our online payment system is also fully secure using 128bit encryption.

Reason #6: No Service

You will be happy to hear that we charge no service fees. We are passionate about what we do and are genuinely interested in you and your travel plans. It is our priority that you are ecstatic with your holiday plans. It’s as simple as that; we don’t see why you need pay extra fees to get the service you deserve.

Reason # 7: Travel consultants dedicated to you

With 35 years experience in the travel industry and plenty more travelling the globe, our team of travel consultants are here for you. We do all the little things behind the scenes to ensure that you can fully enjoy your beautifully planned and well deserved holiday.

 

 

 

 

PASSPORTS & VISAS

 

Passports

 

Whenever you travel outside of your home country, you need to carry your passport. It is essential that your passport is valid for six months past the planned conclusion of your trip. We recommend that your passport contains two unused and facing visa pages.

 

All clients travelling into Australia who do not hold an Australian passport (except for citizens of New Zealand) will need to apply for a visa or an ETA (Electronic Travel Authority). See below for more information under the heading “Visas -Travel to Australia”.

 

Visas

 

  • Visas - Travel from Australia

  • Applying for your visa online

  • Visas for the US – travelling and in transit

  • Visas for Europe

  • Visas for Asia

  • Visas for New Zealand

  • Visas - Travel to Australia

 

Visas - Travel from Australia

You are personally responsible for arranging all the necessary visas prior to your tour departure. We are not authorised to do this for you. Whether you need a visa to enter a foreign country depends on our nationality. Please be aware that some visas can take up to six weeks to process. Below is some basic information to get you started. Please note that this information may change at any time.

Applying for your visa online

 

We suggest you check out Visalink who specialise in providing Australian travellers with any visa they require. Visalink have strong established relationships with consulates around Australia ensuring your visa is processed as efficiently as possible.

 

 

 

Visa for the US - travelling and in transit

Whether you are travelling in the United States or merely transiting through a US airport, you will need to be approved via an automated service prior to entering. All Australian passport holders need an ESTA (Electronic System for Travel Authorisation) approval before leaving home. An ESTA is an automated system that determines your eligibility to travel to the United States under the Visa Waiver Program. Once you are approved under the Visa Waiver Program you are able to travel in the United States for up to 90 days without obtaining a visa. It is simple to apply, just have your passport and itinerary handy and complete the form here: https://esta.cbp.dhs.gov/esta/. There is currently no application fee.

Visas for Europe

Australian passport holders do not require visas for the majority of European countries for stays up to 3 months. Below is a list of countries you can visit without a visa.

  • Austria

  • Belgium

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Iceland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • UAE

  • UK

  • Slovakia

  • Slovenia

  • Czech Republic

  • Spain

  • Sweden

  • Switzerland

If the country you are visiting is not on the list above, it is highly likely you will need to arrange a visa. If you are an Australian resident but hold a passport of a different country, it is also likely you will need a visa. If you are unsure, your personal travel consultant can help you.

Visas for Asia

 

 

Asian countries requiring visas Asian countries NOT requiring visas

Cambodia Japan

Vietnam Thailand

China

See more details below about each country. If the country you are visiting is not on the list above, your personal travel consultant can help you.

 



Cambodia

Australian Passport Holders require a visa for entry into Cambodia. This must be arranged before leaving Australia.

Type of visa required: Standard Visa

Website:http://www.embassyofcambodia.org.nz/visaregulation.htm

Cost: US$20 per person

 

Important tips: Do NOT obtain an e-Visa. These are not accepted at border crossings on the Mekong River. Ensure you arrange a standard visa and do so before leaving Australia as they cannot be obtained once you have arrived in Cambodia. A single entry visa is only valid for one month from the date of arrival into Cambodia.

 

Vietnam

Australian Passport Holders require a visa for entry into Vietnam. This must be arranged before leaving Australia.

Type of Visa Required: Standard Visa
Website:http://www.vietnamembassy.org.au/Consular.htm

Cost: Approx. US$65 per person

 

China

Australian Passport Holders require a visa for entry into China. This must be arranged before leaving Australia.

Type of Visa Required: Standard Visa
Website:http://au.china-embassy.org/eng/ls/vfc/

Cost: Single Entry Visa: AUD$60 per person. Double Entry Visa: AUD$90 per person

 

Japan

Australian passport holders do notrequire a visa for Japan for stays up to 90 days.
It is a legal requirement that all visitors to Japan are photographed and have their fingerprints electronically scanned upon arrival. Refusal to comply with this requirement is grounds for refusal of entry into Japan.

 

Thailand

Due to the Visa Exemption Rule, Australian passport holders are allowed to stay in Thailand for up to 30 days if arriving via an international airport or 15 days if entering Thailand via a land border checkpoint of a neighbouring country. You will not need to arrange a visa before leaving home but you may be asked to show a confirmed travel itinerary and proof of funds.

 

Visas for New Zealand

 

Australian passport holders do not need a visa to travel to New Zealand if the purpose of visiting is a holiday.

Visas - Travel to Australia

All travellers into Australia except those holding Australian or New Zealand passports require a visa or an ETA (Electronic Travel Authority).

What is an Electronic Travel Authority (ETA)?
An ETA is equivalent to a visa, but there is no stamp or label in your passport and there is no need for you to visit an Australian diplomatic office to submit an application. Once approved, your ETA works as an electronically stored authority for short-term visits to Australia of up to 3 months. ETA’s are available to passport holders from 32 countries and regions. Applications must be lodged by travellers outside Australia and can be completed easily online {LINK}. In most cases your ETA will be approved in less than a minute. Your approved application is then stored on the Australian Government computer system. Upon departure of your flight to Australia, the airline check-in staff will confirm that you have authority to board a flight to Australia. If you require help lodging your ETA, your Discover Tour and Cruise personal travel consultant can help.

Am I Eligible for an ETA?
You are eligible to apply for an ETA while you are outside of Australia and if you carry an ETA-eligible passport below. If you do not meet these criteria, then you should contact your nearest
Australian visa office{LINK} for further options.

Travellers holding the following passports are eligible to apply for an Australian ETA:

  • Andorra

  • Austria

  • Belgium

  • Brunei

  • Canada

  • Denmark

  • Finland

  • France

  • Germany

  • Greece

  • Hong Kong SAR

  • Iceland

  • Ireland

  • Italy

  • Japan

  • Liechtenstein

  • Luxembourg

  • Malaysia

  • Malta

  • Monaco

  • Netherlands

  • Norway

  • Portugal

  • San Marino

  • Singapore

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

  • USA

  • Vatican City

 

 

Tourist Visa (subclass 676)
This visa is for people who want to visit Australia for a holiday or recreation, or to visit family and/or friends. This visa may also be used for other short-term non-work purposes including study for less than three months. This visa is for you if you are:

  • outside Australia and want to apply for a visa to visit Australia

  • in Australia and want to extend your stay as a visitor.

For information on applying for this Visa then please click here.

 

Visa Exemption

You do not need a visa or ETA to visit Australia if you are a New Zealand citizen.

 

 

Visa Terms & Conditions

We have included this passport and visa section as a basic guide to get you started. As soon as you have made your flight and tour bookings, we strongly recommend you confirm exactly what visas and other documentation you will need. Make sure you also check the health and safety rules for your airline. It is your responsibility to obtain and pay for all visas and entry documents prior to your departure as well as meeting all health, document and other requirements set by the countries you are visiting. Discover Tour and Cruise are not responsible for providing specific visa and passport information or documentation. Discover Tour and Cruise cannot accept liability for any traveller who is refused entry onto any transport or into any country due to the failure of the traveller to carry the correct documentation or to obtain the necessary visa/s.